Sales Administration / Customer Service Representative

Reporting To:

Vice-President of Sales & Marketing

This is a full-time role that may be also be done by a highly organised individual who can work at least 25 hours/week

Be the primary interface with customers to ensure delivery of and satisfaction with services provided and to followup on additional/upsell opportunities
Assist the Sales team in their interactions and data collection from clients, and ensure proper and effective communications are taking place between the company and clients
Setup and maintain relevant CSR processes and make sure that all customer-related information is updated in the company’s CRM application
Assist with completion and processing of relevant paper work as well as coordinating with the Finance department to followup on outstanding collections
Work with other team members and departments to support sales and marketing activities such as customer surveys, competitive studies, on study with marketing, etc.

A customer-service focused individual who enjoys working with clients and who is able to work well with internal teams to ensure customer satisfaction with delivered services
At least four years selling working in sales administration and/or customer service roles
Good at maintaining relationships with customers
Good personality with strong communications and negotiation skills
Keen to work in a modern company with a high-paced work environment
Bachelor’s degree in any relevant field
Good spoken and written English skills are required

Applicants are invited to submit their resume online or email it to: suree.j@cloudforcehr.com